AskDISHA Chatbot of IRCTC based in Artificial Intelligence and Machine Learning

What is AskDISHA on IRCTC and Indian Railways?

AskDISHA (Digital Interaction to Seek Help Anytime) is an Artificial Intelligence and Machine Learning Based ChatBot powered by CoRover, which answers queries pertaining to various services offered by IRCTC and even help users perform various transactions like booking Railway Tickets .

AskDISHA Chatbot Primary Features:

  1. Addressing the Basic Queries Regarding Trains and Travelling and IRCTC Products and Services via AskDisha Bot .
  2. Very Quick Response Time in answering the queries via AskDisha Bot.
  3. 24X7 Customer Support via AskDisha Bot regarding queries.
  4. Multilingual Support for queries available.
  5. AskDisha Bot can answer queries related to IRCTC Tourism , Ticketing, Catering , Refunds other value added services to the users asking queries.
  6. The accuracy of the answers given by the Bot are almost 100%.

Railway Ticket Booking Made Easier

Ask Disha Chatbot Helps you book tickets through OTP , in this case User doesn’t have to entre their user name and password to book Railway Tickets and the process is very fast and seamless.

Highlights of AskDisha Railway Ticket Booking :

  1. OTP Based Booking without entering User Name and Password
  2. Voice Instructions Based Ticket booking Available in Hindi and English Language.
  3. Faster Refunds.
  4. Lesser Failed Transactions.
  5. PNR Status can also be checked.
  6. Booked Tickets can be cancelled too.
  7. Canceled Ticket Refund Status can be known.
  8. Boarding Station of Booked Ticket Can be Changed as per Railway Norms.
  9. Booked e-Ticket can be viewed, downloaded and printed.

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